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Everything on replying to Google reviews

Free tools, guides, templates and examples in one place. Example reviews throughout the site are made up.

Free tools

Guides

  • How to respond to Google reviews

    How to respond to Google reviews as a small business owner: what to say for good, mixed and bad reviews, how fast to reply, what not to write, with examples.

  • How to reply, step by step

    Step-by-step: where to reply to Google reviews on desktop, in Google Maps and in Search, how to edit or delete a reply, and why a reply might not show.

  • Responding to positive reviews

    How to respond to positive reviews so the thank-you sounds real: a simple formula, 6 positive review response examples, and mistakes to avoid.

  • Responding to negative reviews

    How to respond to a bad review without making it worse: a 4-part structure, negative review response examples for fair and unfair reviews, and what never to say.

  • Fake Google reviews

    What to do about a fake Google review: how to report it in your Business Profile, what to write publicly in the meantime, and what not to do.

  • Glossary and FAQ

Templates

  • All reply templates
  • 5-star reply template

    How to respond to a 5-star Google review: a short template, three example replies, and the one detail that makes a thank-you sound real.

  • 4-star reply template

    How to reply to a 4-star Google review: thank them, notice what kept it from five, and avoid sounding like you're begging for the fifth star.

  • 3-star reply template

    How to respond to a 3-star (mixed) Google review: credit the good, own the bad without excuses, and say what changes. Template plus examples.

  • 2-star reply template

    How to reply to a 2-star Google review: a specific apology, one line of context, and a direct way to reach you. Template plus worked examples.

  • 1-star reply template

    How to respond to a 1-star Google review without making it worse: a calm template, examples for fair and unfair reviews, and when not to reply yet.

Examples

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  • AI review response tools

    The kinds of AI tools that help write Google review replies: general chatbots, reputation platforms, Google's own tools and browser extensions. Who each fits, with no made-up rankings.

  • ReplyPlate vs ChatGPT

    Should you use ChatGPT or ReplyPlate to reply to Google reviews? A fair comparison of steps, voice, cost, language and privacy, including when ChatGPT is the better choice.

  • Tool vs writing it yourself

    An honest look at writing every Google review reply by hand versus drafting with a tool: time, quality, voice and when doing it yourself is still the right call.

  • Free vs paid tools

    What free review reply tools can do, what paid ones add, and how to tell which you need. Includes what ReplyPlate's free plan covers, with no hidden catches.

  • Choosing a reviews extension

    What to check before installing a Chrome extension that works on your Google reviews: permissions, auto-posting, data handling, and where the AI runs.

  • Birdeye alternatives

    Looking for a Birdeye alternative? An honest look at who Birdeye fits, who it may be more than you need, and simpler options for one-location businesses.

  • Podium alternatives

    An honest look at Podium alternatives: what Podium is built for, when a lighter tool fits a single small business better, and what ReplyPlate does and doesn't do.

日本語

  • ReplyPlate 日本語
  • グーグル口コミ 返信ガイド

    Googleの口コミへの返信方法を、★5の高評価から★1の悪い口コミまで解説。返信の基本構成、NG例、そのまま書き換えて使える例文つき。

  • 口コミ返信 例文集

    口コミへの返信例文を★5から★1まで評価別に紹介。高評価へのお礼、★3の改善、悪い口コミへのお詫びまで、書き換えて使える例文とポイントつき。

  • 美容室の口コミ返信

    美容室・サロンのGoogle口コミへの返信例文。スタイリストへのお褒め、仕上がりへの不満、待ち時間など、場面別の例文とポイントを紹介。

  • ホテル・旅館の口コミ返信

    ホテル・旅館・民宿のGoogle口コミへの返信例文。お部屋、清掃、朝食、スタッフ対応など、場面別に使える例文とポイント。

  • 口コミ返信テンプレート

    Google口コミへの返信テンプレートを星評価別にまとめました。お礼・具体的な一言・改善・再来店のお誘いの4つの型と、書き換えるべきポイント。

  • ネガティブ口コミへの返信

    悪い口コミ・ネガティブな口コミへの返信の書き方。反論せずに事実を認め、改善を伝え、話し合いはオフラインへ。場面別の例文つき。

  • 低評価口コミへの返信

    星1・星2の低評価口コミへの返信例文。本文なしの低評価、理由がわからない低評価、価格・味・接客への不満など、ケース別に解説。

  • 飲食店の口コミ返信

    飲食店のGoogle口コミへの返信例文。料理へのお褒め、提供の遅さ、接客、予約トラブルなど、レストランや居酒屋でよくある場面別。

  • ラーメン店の口コミ返信

    ラーメン店のGoogle口コミへの返信例文。スープへのお褒め、行列・待ち時間、味の濃さ、券売機や店内ルールへの不満など。

  • 居酒屋の口コミ返信

    居酒屋のGoogle口コミへの返信例文。宴会・飲み放題のお褒め、騒がしい、お通し代への不満、予約ミスなど。

  • カフェの口コミ返信

    カフェのGoogle口コミへの返信例文。コーヒーやスイーツへのお褒め、混雑、長居・電源ルール、接客への不満など。

  • 歯科・クリニックの口コミ返信

    歯科医院・クリニック・病院のGoogle口コミへの返信例文。患者であることや治療内容に触れない、個人情報に配慮した返信の書き方。

  • 整体・整骨院の口コミ返信

    整体院・整骨院・マッサージ店のGoogle口コミへの返信例文。施術者へのお褒め、強すぎた、効果がなかった、勧誘への不満など。

  • ネイルサロンの口コミ返信

    ネイルサロンのGoogle口コミへの返信例文。デザインへのお褒め、ジェルがすぐ取れた、衛生面への不安、予約の行き違いなど。