Skip to content
ReplyPlate
Add to Chrome

Examples · clinics

Medical clinic review response examples

Clinics have the strictest rule on this site: don't confirm that the reviewer is your patient, or anything about their care, even if they shared it first. Speak about your clinic, not about them.

The reviews below are made up. Change names and details to match what really happened before you post anything. Draft one for your real review with the free generator.

Privacy first.

Health privacy laws in many countries can apply to review replies. Write as if anyone could read the reply next to the patient's name, because they can. If you're unsure, check with your compliance adviser.

  • Talk about "our patients" in general, never "your visit" or "your treatment".
  • Don't mention appointment dates, diagnoses, medication or test results.
  • Move every specific conversation to a phone call with a named person.

Waits and front desk.

Most clinic reviews are about waiting times and phone access, not medical care. These you can reply to openly, in general terms: say what you're doing about waits or phone lines.

Examples

Reviews and replies.

  1. 5-starKind nurse

    Review (example)

    The nurse was so gentle with my daughter, she wasn't scared at all.

    Example reply

    Thank you for these kind words about our team. Helping young patients feel safe matters to all of us, and we'll share this with the nurses.

    Why it works: Confirms nothing about the daughter or the visit.

  2. 2-starLong wait

    Review (example)

    Waited 75 minutes past my appointment time.

    Example reply

    We're sorry. Long waits are frustrating, and we're working to reduce them, including [real change, for example: text updates when the clinic is running late]. Please call our practice manager at [phone] if you'd like to talk.

    Why it works: Doesn't confirm an appointment existed. General fix.

  3. 1-starRude receptionist

    Review (example)

    Receptionist was rude and dismissive on the phone.

    Example reply

    Thank you for telling us. Everyone who calls should be treated with patience and respect. Our practice manager would like to hear more: [phone].

    Why it works: Takes it seriously, no details, no defence.

Questions

Common questions.

Can I thank a patient by name?
Safest not to. Even a first name plus "thanks for visiting" confirms they're a patient. Thank them for the kind words instead.
Does this apply to vets and physios?
Vets have less strict rules, but owners still dislike seeing their pet's condition discussed. Physio and therapy practices should follow the clinic rules above.

Draft replies right on the review page.

The ReplyPlate Chrome extension writes a first draft; you read it and post it.

Add to Chrome