Comparison
ReplyPlate vs ChatGPT for review replies
ChatGPT can write a good review reply. So can ReplyPlate, which uses an OpenAI model under the hood. The difference is the workflow around the model: where you do it, how many steps it takes, and whether the reply sounds like you every time.
Side by side.
| ChatGPT | ReplyPlate | |
|---|---|---|
| Where you work | A separate chat tab | Right on your Google reviews page |
| Steps per review | Copy review, write a prompt, copy reply back | Click Plate reply, edit, post |
| Your voice | Describe it each time, or set it up in custom instructions | Uses the house voice notes you set once (how you talk, what you never promise) |
| Languages | Many | English and Japanese, matched to the review |
| Price | Free tier and paid plans (see OpenAI's site) | Free for 5 replies a month; Pro and Founder on the pricing page |
| Posts for you | No | No, you always post |
| Other uses | Everything else | Only Google review replies |
When ChatGPT is the better choice.
- You reply to a handful of reviews a month and already pay for ChatGPT.
- You want replies for sites other than Google.
- You like writing and editing your own prompts.
When ReplyPlate saves time.
- You answer more than a few reviews a week.
- You want every reply in the same voice without re-explaining it.
- You reply in both English and Japanese.
- You don't want to copy and paste between tabs.
A prompt if you use ChatGPT.
"Draft a reply to this Google review for my [type of business]. Use 2 to 4 sentences, in the review's language. Thank them, repeat one specific detail from the review, and if they complain, apologise for that specific thing and offer [name] at [contact]. No discount offers, no stock phrases like 'valued customer'. Review: [paste]"
Questions
Common questions.
Is ReplyPlate just ChatGPT in a wrapper?
It uses an OpenAI model to write the draft. What it adds is the button on the review page, a prompt tuned for review replies, your saved house voice notes, and language matching. If you don't need those, ChatGPT on its own is fine.
Draft replies right on the review page.
The ReplyPlate Chrome extension writes a first draft; you read it and post it.