Examples · auto repair
Auto repair shop review response examples
The reviews below are made up. Change names and details to match what really happened before you post anything. Draft one for your real review with the free generator.
Auto repair habits.
- Surprise bills: explain how you quote (for example, you call before any extra work) and offer to go through the invoice privately.
- Repeat faults: don't diagnose in public. Invite them back to check it.
- Honesty praise: thank them, and keep it modest. Bragging undercuts the compliment.
- Don't post the car's registration, the customer's name, or the invoice amount.
Examples
Reviews and replies.
5-starDidn't upsell
Review (example)
Another garage said I needed new brakes. These guys checked and said I had another year. Honest.
Example reply
Thanks for this. We'd rather you come back next year for brakes you actually need. Drive safe.
Why it works: Modest, reinforces the honesty.
2-starBill higher than quote
Review (example)
Quoted $300, paid $480. No call first.
Example reply
I'm sorry. Our rule is to call before any work beyond the quote, and it sounds like that didn't happen. Please call me at [phone] with your invoice. I want to go through it with you.
Why it works: States the rule, admits the possible miss, invoice offline.
1-starSame problem came back
Review (example)
Paid for a fix, the warning light came back two days later.
Example reply
That's frustrating, and I'm sorry. Please bring it back in. We'll recheck it, and if it's the same fault, there's no labour charge. Ask for me: [name].
Why it works: Offers a check, doesn't argue about the cause.
Questions
Common questions.
Should I post the technical explanation of what went wrong?
Draft replies right on the review page.
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