Comparison
Writing review replies yourself vs using a tool
The best review replies are written by the owner. A tool doesn't change that; at best it gives you a first draft so you spend your time on the part only you know.
Write it yourself when…
- The review is about something serious: an injury, an accusation, a legal issue.
- You know the reviewer personally.
- You get a few reviews a month and enjoy replying.
Use a draft when…
- Reviews pile up and you're replying days or weeks late, or not at all.
- You freeze in front of a 1-star review and need a calm starting point.
- You reply in a second language.
- You want consistency across a team.
Either way, check these before posting.
- Is the detail right? (The dish, the stylist, the room.)
- Did you apologise for the specific thing?
- Is there anything private in it?
- Would you say it to their face?
Questions
Common questions.
How do I measure if it's worth it?
Try the free response-rate calculator: count reviews, replies and how late you usually are. If the backlog is small, keep writing by hand.
Draft replies right on the review page.
The ReplyPlate Chrome extension writes a first draft; you read it and post it.