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Examples · coffee shops

Coffee shop and roaster review response examples

Specialty coffee reviews are opinionated: some people love light roasts and some think they taste sour. Don't lecture. Thank, explain in one line, and offer something they might prefer.

The reviews below are made up. Change names and details to match what really happened before you post anything. Draft one for your real review with the free generator.

Coffee habits.

  • Taste complaints: don't explain extraction science. Suggest a different bean or drink.
  • Laptop or seating rules: explain once, kindly, and say why (for example, small space at lunch).
  • Rush-hour waits: say when it's quieter.
  • Credit the barista by name when they're named.

Examples

Reviews and replies.

  1. 5-starPour-over praise

    Review (example)

    The Ethiopian pour-over was fruity and amazing. Kai explained everything.

    Example reply

    Thanks! Kai loves talking about that Ethiopian. It's on until the end of the month, so come back for another.

    Why it works: Names the coffee, credits Kai, gives a reason to return.

  2. 2-starSour espresso

    Review (example)

    Espresso was sour, like lemon juice.

    Example reply

    Thanks for being honest. Our house espresso is a light roast, and it is bright. Not everyone's cup. Next time, ask for the darker blend; it's rounder and more chocolatey.

    Why it works: No lecture, offers an alternative.

  3. 3-starNo laptops rule

    Review (example)

    Nice place but they asked me to close my laptop at lunch.

    Example reply

    Thanks for coming in, and sorry if it felt abrupt. We only have 12 seats, so we keep tables laptop-free from 12 to 2. Mornings and afternoons are all yours.

    Why it works: Explains the reason once.

Questions

Common questions.

Should I reply in English to reviews in other languages?
Reply in the reviewer's language if you can. ReplyPlate drafts in the language of the review.

Draft replies right on the review page.

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