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Examples · hotels

Hotel review response examples

For small hotels, inns and guesthouses. Guests write about the room, the bed, the breakfast and one kind staff member. Your reply should meet them there.

The reviews below are made up. Change names and details to match what really happened before you post anything. Draft one for your real review with the free generator.

What's different about hotel reviews.

  • Guests often mention staff by name. Credit them.
  • Room complaints (noise, size, cleanliness) are read closely by future guests. Be specific about fixes.
  • Never confirm room numbers, dates or who they stayed with.
  • A tip for next time (a quieter room, the best time for breakfast) is a reply readers find useful.

Examples

Reviews and replies.

  1. 5-starKind staff

    Review (example)

    Hana at the front desk helped us find a pharmacy at 11pm. Above and beyond.

    Example reply

    Thank you for sharing this. Hana will be so happy to hear it. I hope you're feeling better, and that we see you again.

    Why it works: Credits the person, no health details.

  2. 4-starGreat breakfast, thin walls

    Review (example)

    Breakfast was the highlight. Could hear the neighbours though.

    Example reply

    Thank you! The breakfast team will love this. You're right about the walls on the second floor. Next time, ask for a top-floor room and we'll do our best.

    Why it works: Owns the noise, gives a practical tip.

  3. 2-starNot clean

    Review (example)

    Hair in the shower and dusty shelves. Expected better.

    Example reply

    I'm sorry. That's not the standard we hold ourselves to, and I've gone through the room checklist with housekeeping. Please contact me at [email]. I'd like to make it right.

    Why it works: Specific apology, specific fix, offline contact.

Questions

Common questions.

Should I mention the room type in my reply?
Only if they did, and never the room number or dates. Keep anything that identifies the stay private.

Draft replies right on the review page.

The ReplyPlate Chrome extension writes a first draft; you read it and post it.

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