Examples · dental and clinics
Dental office review response examples
The reviews below are made up. Change names and details to match what really happened before you post anything. Draft one for your real review with the free generator.
The privacy rule.
In many countries (HIPAA in the US, privacy laws in Japan and elsewhere), discussing a patient's care in public can be a breach, even if they posted about it first. Reply in general terms: thank them, speak about your practice, and move anything specific to a private channel. If you're unsure, ask your compliance adviser before posting.
- Don't: "Glad your root canal on Tuesday went well."
- Do: "Thank you for the kind words about our team."
- Don't: "Our records show you missed two appointments."
- Do: "Please call our office manager so we can talk this through privately."
Examples
Reviews and replies.
5-starNervous patient
Review (example)
I'm terrified of dentists and the whole team made me feel calm.
Example reply
Thank you for the kind words. Helping people feel at ease is something our whole team works hard at, and I'll share this with them.
Why it works: General, warm, confirms nothing about treatment.
1-starBilling complaint
Review (example)
Charged me way more than the quote.
Example reply
I'm sorry to hear this. We want every bill to be clear. Please call our office manager at [phone] so we can review it with you privately.
Why it works: Doesn't discuss the bill in public.
Questions
Common questions.
Can AI draft replies for a clinic?
Draft replies right on the review page.
The ReplyPlate Chrome extension writes a first draft; you read it and post it.