Examples · cleaning services
Cleaning service review response examples
The reviews below are made up. Change names and details to match what really happened before you post anything. Draft one for your real review with the free generator.
Cleaning-specific habits.
- Missed spots: offer a re-clean of those areas, and mention your checklist if you have one.
- Broken or missing items: never accuse or defend in public. Give a direct contact and follow your process.
- Regular cleaners: name them. It's the best advert for consistency.
- Don't mention keys, alarm codes or when the home is empty.
Examples
Reviews and replies.
5-starReliable cleaner
Review (example)
Rosa has cleaned for us every Friday for a year and never misses a thing.
Example reply
A whole year of Fridays! Thank you, Rosa will be so pleased. We'll make sure she sees this.
Why it works: Celebrates the year, credits Rosa.
2-starMissed areas
Review (example)
Kitchen was great but the bathroom floor wasn't touched.
Example reply
Sorry about the bathroom. That's on our checklist and shouldn't be missed. Let us know a time that suits you and we'll come back to do it: [phone].
Why it works: Offers a re-clean.
1-starSomething broke
Review (example)
A vase was broken and nobody told me.
Example reply
I'm really sorry, both for the vase and for not being told. Telling you straight away is our rule. Please contact me directly at [email] so we can sort this out properly.
Why it works: Apologises for the silence too, moves it offline.
Questions
Common questions.
Should I name the cleaner in a negative review reply?
Draft replies right on the review page.
The ReplyPlate Chrome extension writes a first draft; you read it and post it.