For small hotels and inns
They remembered the pastry for the early train. So should your reply.
Small hotels and inns win on the kind gesture someone noticed. ReplyPlate drafts a short, gracious reply that names it, in English or Japanese, so the front desk can answer between check-ins.
Free for 5 replies a month. No account, no card. You post every reply yourself.
The reviews you know
Where it helps hotels most.
Name the kindness
Drafts pick up the specific thing the guest mentioned, like the name remembered at breakfast or the quiet room.
The noisy night
Unhappy stays get a plain apology and a direct contact, without promising compensation in public.
Guests from abroad
The draft follows the review's language, so an English review at a Kyoto inn gets an English reply.
Before and after
Read a couple for yourself.
Only stayed one night but the front desk remembered my name at breakfast and packed me a pastry for the early train. Room was quiet and spotless.
Template reply Health Check 53
Dear Guest, thank you for choosing our hotel. We appreciate your feedback and look forward to welcoming you back.
ReplyPlate draft Health Check 95
Thank you, Sofia. We’re glad the quiet, spotless room suited you, and it was lovely to send you off with a pastry for your early train. We’re especially pleased that our front desk team made you feel remembered. The Linden Inn team
落ち着いた雰囲気で、自家焙煎のコーヒーがとても美味しかったです。ナポリタンも懐かしい味。ただ、週末のお昼は少し待ちました。
Template reply Health Check 68
この度はご来店いただき誠にありがとうございました。またのご来店を心よりお待ちしております。
ReplyPlate draft Health Check 100
Kenji様、ご来店ありがとうございます。落ち着いた雰囲気や自家焙煎のコーヒー、ナポリタンを楽しんでいただけて嬉しいです。週末のお昼はお待たせしてしまい、申し訳ありませんでした。またゆっくり過ごしにいらしてください。 喫茶ひなた
Made-up venues and reviews. The drafts are real ReplyPlate output, saved; the template replies are written by us. Always read before you post.
House voice
Tell it how your place talks, once.
“Gracious and short. Mention the specific kindness. Sign off as the Linden Inn team. Never promise upgrades or refunds publicly.”
Honest note: we tuned the drafts on restaurants and cafés first and have tested hotel reviews less. ReplyPlate is built for Google reviews only, not booking sites.
Questions