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What's your review response rate, and how long to catch up?
Enter how many reviews you have and how many you've answered. See your response rate, your backlog in minutes, and what to tackle first.
Your response rate
30%
- 28 reviews without a reply. Clearing them takes about 140 minutes at your pace.
- Keeping up with new reviews: about 25 minutes a week.
- Within a week is fine. A day or two is kinder, especially for complaints.
- Most reviews have no reply. Start with the newest and the lowest-rated.
Arithmetic on your numbers only. We don't claim a particular rate changes your Google ranking; Google's help simply encourages replying.
Questions
Good to know
What is a review response rate?
The share of your reviews that have an owner reply. 30 replies on 40 reviews is 75%.
Does response rate affect Google ranking?
Google hasn't published that it does. Google's help encourages owners to reply, and replies are visible to everyone reading your profile, so it's worth doing either way.
Which reviews should I answer first?
Unanswered complaints first, newest first. Then the rest, newest first.
Where do I find these numbers?
In your Google Business Profile, the reviews tab shows which reviews have replies.
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