For restaurants
The reviews come in after close. Answer them before service.
ReplyPlate is a Chrome extension for one-location restaurants. It drafts a reply that names the dish, owns the slow night plainly and never offers a free meal in public. You read it, you post it.
Free for 5 replies a month. No account, no card. You post every reply yourself.
The reviews you know
Where it helps restaurants most.
The slow Tuesday
A one-star about a 50-minute wait. The draft says sorry for the wait in plain words, skips the excuses, and invites them to talk to you directly.
The allergy scare
Drafts take allergies seriously, never promise anything is allergen-free, and move the conversation to a direct line.
The regular's five stars
It picks up the dish and the server they mentioned, so the thank-you sounds like the room, not a form.
Before and after
Read a couple for yourself.
Waited 50 minutes for two pastas on a Tuesday. Nobody checked on us, the carbonara came out lukewarm and the server rolled her eyes when I asked. Never again.
Template reply Health Check 55
We are sorry to hear about your experience. We strive to provide excellent service to all our guests. Please contact us so we can make it right.
ReplyPlate draft Health Check 91
I’m sorry, Dan. That wait sounds frustrating, and the lukewarm pasta and response from the team fell short of the welcome we want to give. Please email Paolo directly so we can hear more about what happened. Nonna's Table
I told the counter I have a tree nut allergy and was told the banana bread was safe. Found walnut pieces halfway through. I'm fine, but that was scary.
Template reply Health Check 55
Thank you for your review. We apologize for any inconvenience caused. Your feedback is important to us.
ReplyPlate draft Health Check 100
Priya, I’m so sorry this was scary, especially after you told us about your tree nut allergy. Thank you for bringing it to our attention. Please reach out to us directly so we can hear more about what happened. Little Oak Bakery
Made-up venues and reviews. The drafts are real ReplyPlate output, saved; the template replies are written by us. Always read before you post.
House voice
Tell it how your place talks, once.
“We're a family trattoria. Call it 'the carbonara', never 'our signature dish'. Never offer comps in public. Invite people to email Paolo.”
Restaurants and cafés are what we tuned the drafts on first.
Questions