Example replies
Example replies to salon reviews on Google
These are examples, not templates. The reviews are made up. Change names, dishes and details to match what really happened before you post anything. Want one written for your actual review? Try the free reply generator.
Tone
A few habits before the examples.
- Credit the stylist by name when the client does.
- Never discuss treatments, prices or personal details beyond what the client wrote.
- For an unhappy result, offer to talk privately and fix it. Don't debate in public.
- Keep it calm and short.
5, 3 and 1 star
Salons: reviews and replies.
5-starLoves the colour
Review (example)
Aiko did my balayage and it's exactly what I wanted. She really listened.
Example reply
Aiko will be so pleased to read this. Thank you! Listening first is how she works, and it's lovely that it came through. Enjoy the new colour.
Why it works: Credits the stylist, echoes what they valued, adds nothing private.
5-starFirst visit
Review (example)
First time here, nervous about a big cut. Came out feeling great.
Example reply
Thank you for trusting us with a big change on your first visit! So glad you left feeling great. We'll be here whenever you're ready for the next one.
Why it works: Acknowledges the nerves without making a fuss.
3-starRunning late
Review (example)
Happy with my cut but I waited 30 minutes past my appointment time.
Example reply
Thanks for your patience, and I'm glad you're happy with the cut. Half an hour is too long to wait, especially when you've booked. We're building more buffer between long colour appointments so it doesn't happen again.
Why it works: Owns the wait, gives a reason that's also a fix.
3-starNot quite what they asked for
Review (example)
Nice salon but the fringe is shorter than I asked for.
Example reply
Thank you for telling us. A fringe that's shorter than you wanted is frustrating. Please give us a call at [phone] and we'll book you in to tidy it up and make sure it grows out well.
Why it works: Offers a practical next step privately, no argument about who said what.
1-starUnhappy with the result
Review (example)
Paid a lot for highlights and they came out brassy. Really upset.
Example reply
I'm so sorry your highlights didn't turn out how you wanted. I'd really like to put it right. Please contact me directly at [phone or email] and we'll find a time that suits you.
Why it works: Apologises, doesn't mention price or blame, moves to a private fix.
1-starNo-show policy dispute
Review (example)
Charged a fee for cancelling because I was sick. Terrible customer service.
Example reply
I'm sorry you were unwell, and that the fee felt unfair. I'd like to look at your booking with you personally. Please reach me at [email] so we can talk it through.
Why it works: Shows care without restating the policy in public or getting into the money.
Questions
About replying.
Can I mention the treatment in my reply?
What if a review is from someone who never visited?
Draft replies right on the review page.
The ReplyPlate extension writes a first draft; you read it and post it.